Keep Every Delivery on Track with SMS
Real-time delivery notifications, driver communications, and customer tracking updates that reduce failed deliveries, cut customer service costs, and keep your logistics operation running smoothly.
Delivery Notifications
Customer delivery notifications reduce missed deliveries, eliminate "where is my parcel" calls, and improve first-time delivery rates. From the moment a parcel is dispatched to the moment it is delivered, SMS keeps recipients informed at each step — reducing the operational cost of failed deliveries and re-delivery attempts that drain logistics efficiency.
API-triggered sends fire automatically from your warehouse management system, transport management system, or delivery platform as each status event occurs. Dynamic content includes parcel reference numbers, delivery windows, and driver tracking links. Delivery confirmation SMS can include proof-of-delivery links or collection codes.
Discuss RequirementsKey Capabilities
- API-triggered sends from TMS or WMS
- Dispatch, out-for-delivery, and delivered alerts
- Dynamic delivery window messaging
- Tracking link and reference inclusion
- Delivery confirmation with POD reference
- Failed delivery and re-delivery scheduling
- International delivery notification coverage
- Delivery receipt per notification sent
Driver & Field Communications
Logistics operations depend on rapid, reliable communication with drivers and field operatives who may not have consistent access to data connectivity or company devices. SMS reaches any mobile phone on any network — no app, no internet connection required. Shift assignments, route change alerts, job updates, and urgent operational notices all reach drivers reliably via SMS.
Two-way SMS enables drivers to acknowledge job assignments, confirm arrival at collection points, or flag delays — without requiring a smartphone app or data connection. This is particularly valuable for owner-operator networks, agency drivers, and international operations where device and connectivity standards vary.
Discuss RequirementsKey Capabilities
- Shift assignment and schedule notifications
- Real-time route change and diversion alerts
- Job confirmation and acknowledgement via two-way SMS
- Bulk send to driver groups or depots
- No app or data connection required on recipient device
- International driver communication support
- Delivery receipt per driver message
- Integration with fleet management systems
Customer Tracking Updates
Proactive customer communication about shipment status dramatically reduces inbound customer service contacts. A delay notification with a revised delivery window heads off frustration before it becomes a complaint. A proof-of-delivery SMS closes the loop and provides the customer with a record of their receipt — reducing disputes and chargeback risk.
Our platform integrates with tracking systems and carrier APIs to send status updates automatically as events occur. For cross-border shipments, customs clearance updates and international delivery milestones can be communicated to keep customers informed throughout longer delivery journeys.
Discuss RequirementsKey Capabilities
- Automatic status updates at each shipment milestone
- Delay alerts with revised delivery estimates
- Proof-of-delivery SMS with reference number
- Customs clearance and border crossing updates
- Multi-carrier and cross-border shipment support
- Customer-facing tracking link in every message
- Opt-out management for notification preferences
- High-volume capacity for peak logistics periods
Built for Logistics Operations
From last-mile couriers to international freight operators, SBS TELECOM provides the SMS infrastructure that keeps logistics businesses connected with drivers, customers, and partners.
Logistics SMS — FAQs
How does SMS integrate with our existing TMS or WMS?
SBS TELECOM provides a REST API that can be called from any transport management system, warehouse management system, or logistics platform. When a status event occurs in your system — parcel dispatched, out for delivery, delivered — your system makes an API call to our platform, which sends the appropriate notification to the customer or driver. We also support SMPP for high-throughput logistics operations requiring direct protocol connectivity.
Can SMS reduce our failed delivery rates?
Yes, significantly. Proactive delivery notification SMS — particularly "out for delivery" messages with an estimated delivery window — consistently reduces failed first-attempt delivery rates by ensuring recipients are available or can arrange an alternative. The reduction in failed deliveries and re-delivery attempts generates cost savings that typically far exceed the cost of the SMS programme.
Can drivers reply to SMS messages?
Yes. Our two-way SMS capability allows drivers to reply to messages — to acknowledge a job assignment, confirm collection, report a delay, or respond to a shift request. Incoming replies are delivered to your platform via webhook, allowing automated processing and updating of your operational systems. This is particularly useful for owner-operator and agency driver networks where app adoption is low.
Do you support international logistics SMS?
Yes. SBS TELECOM provides SMS coverage across 190+ countries and territories. International shipment tracking updates, cross-border delivery notifications, and customer communications for global logistics operations are all supported from a single account. Our platform applies the correct routing and compliance rules for each destination country automatically.
What volume of delivery notifications can you handle?
Our infrastructure is built for enterprise-scale logistics operations. Peak delivery periods such as Black Friday, Christmas, and sale events — where delivery notification volumes surge simultaneously — are handled without throttling or queueing delays. We work with logistics businesses to understand their volume profiles and ensure appropriate capacity is configured before peak periods.
Optimise Your Logistics with SMS.
Our logistics specialists will help you integrate SMS delivery notifications, driver communications, and customer tracking updates into your existing operations.