Reliable SMS for Patient Communication
In healthcare, every message matters. SBS TELECOM provides GDPR-compliant SMS infrastructure for NHS Trusts, private clinics, GP practices, and care homes — enabling reliable patient communications that reduce no-shows and improve care outcomes.
Healthcare Use Cases
- Appointment Reminders — Automated reminders proven to reduce DNA (did not attend) rates by up to 45%
- Appointment Confirmations — Two-way confirmation allowing patients to confirm or cancel
- Prescription Notifications — Alerts when prescriptions are ready for collection
- Patient Surveys — Post-appointment feedback collection via SMS
- Staff Communications — Internal shift alerts, emergency notifications, and team broadcasts
- Clinical Trial Notifications — Patient engagement and compliance reminders
Compliance
- GDPR and UK Data Protection Act compliant
- No message content stored beyond transmission
- Opt-out management and consent tracking
- Data residency in the UK available
- Full audit trail of all message activity