24/7 Technical Support
SBS TELECOM provides round-the-clock technical support for all platform issues, API questions, and connectivity problems. Our technical team has deep expertise in SMPP, REST API integration, and carrier-grade messaging infrastructure.
Support Tiers
- Business clients — Email and ticket support, business hours response, 4-hour SLA for urgent issues
- Enterprise clients — 24/7 dedicated support line, 15-minute response for critical issues, named technical account manager
What We Support
- API integration questions and troubleshooting
- SMPP connectivity setup and debugging
- Delivery rate issues and route investigations
- Sender ID registration and compliance queries
- Webhook configuration and debugging
- Account and billing queries
- Platform feature guidance
Contact Technical Support
Email: support@sbstelecom.co.uk
For enterprise clients, your account manager will provide direct support contact details.