Frequently Asked Questions
What is SBS TELECOM?
SBS TELECOM is a UK-registered Wholesale SMS Aggregator providing Tier-1 SMS termination, SMPP/HTTP API connectivity, and white-label reseller platforms to enterprises and messaging companies worldwide.
What countries do you cover?
We provide SMS delivery to 190+ countries worldwide through direct Tier-1 carrier connections and trusted wholesale partners. Our coverage includes all major markets in Europe, Americas, Asia-Pacific, Middle East, and Africa.
What API protocols do you support?
We support both SMPP (v3.3 and v3.4) for high-throughput carrier-grade connectivity, and a REST HTTP API for developer-friendly integration. Both protocols support delivery receipts and full two-way messaging.
Do you offer a white-label SMS platform?
Yes. Our white-label reseller programme provides a fully branded messaging platform with your logo, custom domain, and sub-account management. You set your own pricing and margins for your clients.
What is your uptime SLA?
We offer a 99.9% uptime SLA across our core messaging infrastructure. Enterprise clients can negotiate enhanced SLAs with dedicated routing and priority support.
How quickly can I get started?
Most clients are live and sending messages within 24–48 hours of account approval. SMPP connectivity typically requires a brief technical setup call with our integration team.
Do you support OTP / authentication SMS?
Yes. We maintain dedicated OTP route pools with Tier-1 routing, sub-second delivery targets, and intelligent retry logic specifically designed for authentication use cases.
What support do you provide?
All clients receive access to our technical support team. Enterprise clients are assigned a dedicated account manager and receive 24/7 priority support.
How do I contact sales?
You can reach our sales team at sales@sbstelecom.co.uk or by using the contact form on our website. We typically respond within one business day.