Help Centre
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Browse our knowledge base by topic. If you cannot find what you need, our support team is available to help.
Getting Started
- How do I create an SBS TELECOM account?
- What information is required to activate my account?
- How do I add credit to my account?
- Where can I find my API credentials?
API Integration
- How do I authenticate with the SBS TELECOM REST API?
- How do I send a single SMS message via API?
- How do I configure webhooks to receive delivery receipts?
- What are the API rate limits and how do I handle them?
SMPP Setup
- What are the SMPP host, port, and bind credentials?
- Which SMPP bind types are supported (TX/RX/TRX)?
- How do I configure throughput windows for my SMPP connection?
- How are delivery receipts handled over SMPP?
Account Management
- How do I manage sub-accounts and reseller accounts?
- How do I set up sender ID (Originator) management?
- How do I configure IP whitelisting for API access?
- How do I view and export message logs?
Billing
- How does credit-based billing work?
- How do I set up low-balance notifications?
- Where can I download invoices and billing statements?
- What payment methods are accepted?
DEVELOPERS
Looking for Technical Documentation?
Our developer documentation covers the full REST API reference, SMPP integration guide, webhook specifications, SDK examples, and code samples across multiple languages.
Still Need Help?.
Our support team is available 24/7 for enterprise clients. Get in touch and we will respond according to your SLA priority.
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