Unified Omnichannel Messaging
SBS TELECOM’s omnichannel messaging platform allows you to manage SMS, voice, and multiple messaging channels through a single API and platform. Reach your customers on the channel they prefer, with consistent message delivery and reporting across all touchpoints.
Channels Supported
- SMS — Reliable, universal reach across all mobile devices
- Voice — TTS calls, voice OTP, and IVR flows
- RCS (Rich Communication Services) — Enhanced messaging with rich media where supported
- Fallback Routing — Automatic channel fallback if primary delivery fails
Single API, Multiple Channels
Our unified API allows you to send messages across channels without managing separate integrations. Specify channel preferences and let our platform handle routing, fallback, and reporting automatically.
Intelligent Routing
Our platform analyses recipient device capabilities, message content, and delivery performance to select the optimal channel for each message. Combined with automatic fallback logic, this maximises delivery rates across your entire audience.
Unified Reporting
Track delivery rates, open rates, and engagement metrics across all channels from a single dashboard. Compare channel performance and optimise your messaging strategy with data-driven insights.