Privacy Policy

Last updated: March 2025

SBS TELECOM Limited (“SBS TELECOM”, “we”, “us”, “our”) is committed to protecting your privacy. This policy explains how we collect, use, and protect your personal data.

Who We Are

SBS TELECOM Limited is registered in England and Wales. We operate as a wholesale SMS aggregator and enterprise messaging provider.

Data We Collect

Contact information (name, email address, phone number, company)
Account and usage data for service delivery
Message metadata (sender, recipient, delivery status) — not message content stored beyond transmission
Technical data including IP addresses and API access logs

How We Use Your Data

To deliver the messaging services you have contracted
To respond to enquiries and provide customer support
To manage your account and billing
To comply with legal and regulatory obligations
To improve our services and infrastructure

Data Retention

We retain personal data only for as long as necessary for the purposes set out in this policy, or as required by law. Message delivery logs are retained for 90 days by default.

Your Rights

Under UK GDPR, you have the right to access, correct, delete, or restrict processing of your personal data. To exercise these rights, contact us at privacy@sbstelecom.co.uk.

Contact

For privacy enquiries: privacy@sbstelecom.co.uk