🛒 eCommerce & Retail

Driving Revenue &
Customer Engagement

From flash sale bursts to abandoned cart recovery — deliver high-volume SMS campaigns with global Sender ID branding, API-driven automation, and real-time delivery analytics.

Get Volume Pricing API Integration Guide
⚡ Flash Sale Burst: 1M+ msgs/hr 🏷️ Global Alphanumeric Sender ID 📦 Abandoned Cart API
eCommerce SMS Impact Metrics
Average SMS Open Rate
98%
vs 20% for email
Abandoned Cart Recovery (SMS)
15–25%
conversion rate on triggered messages
Flash Sale CTR (SMS)
36%
average click-through on promotional SMS
Max Burst Throughput
1M+ / hr
dedicated capacity on request
1M+
Messages / Hour Burst
98%
Average Open Rate
75+
Alpha Sender ID Countries
<5s
Burst Scale-Up Time
190+
Global Destinations
Platform Capabilities

Everything eCommerce Needs in One SMS Platform

Built for the unpredictable volume spikes, global reach, and automation-first workflows that modern retail demands.

Flash Sale Burst Capacity

Pre-provision dedicated throughput for Black Friday, seasonal sales, and flash promotions. Our platform handles 1M+ messages per hour with no throttling or queue delays — your campaign lands simultaneously.

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Abandoned Cart Automation via API

Trigger personalised abandoned cart SMS within minutes of cart abandonment using our REST API. Send dynamic product names, prices, and discount codes. Average 15–25% cart recovery rate.

🏷️

Global Alphanumeric Sender ID

Display your brand name — not a random short code — in 75+ countries. Pre-register your Sender ID once, and every message from "YourBrand" builds recognition and click-through trust.

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Order & Delivery Tracking

Automated dispatch, out-for-delivery, and delivered confirmation SMS via webhooks from your OMS/WMS. Reduces inbound support calls by up to 40% while increasing customer satisfaction.

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Two-Way Conversational SMS

Enable customers to reply STOP, CONFIRM, or YES directly. Inbound SMS on dedicated virtual numbers feeds replies into your CRM via webhook. Available in UK, EU, and select Asian markets.

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Real-Time Campaign Analytics

Live delivery dashboards in the Client Portal — per-campaign DLR rates, delivery latency histograms, and operator-level breakdowns. Export via API for BI tools. No delayed reports.

API-Driven Automation

Real eCommerce Scenarios — Solved with SMS API

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Abandoned Cart

Recover Lost Revenue

Trigger SMS 30 minutes after cart abandonment with a personalised discount code.

POST /v1/sms/send
{
"to": "+447911123456",
"from": "ShopBrand",
"text": "Hi Sarah! You left something behind 🛍️ Your cart expires in 2hrs. Use SAVE10 for 10% off: shop.co/cart"
}
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Order Fulfilment

Dispatch & Delivery Alerts

Automatically notify customers when their order ships and when it is out for delivery.

POST /v1/sms/send
{
"to": "+447911123456",
"from": "ShopBrand",
"text": "Your order #4521 is on its way! 🚚 Track: shop.co/track/4521 — Est. delivery: Tomorrow 9am–1pm"
}
Flash Sale

Simultaneous Mass Broadcast

Send a flash sale alert to your entire subscriber list simultaneously with burst throughput.

POST /v1/sms/bulk
{
"from": "ShopBrand",
"recipients": [/* 500,000 numbers */],
"text": "⚡ FLASH SALE: 50% off everything. 4 hours only! shop.co/flash",
"schedule": "2025-11-28T08:00:00Z"
}
Throughput Architecture

Platform Capacity Built for Retail Peaks

Our infrastructure auto-scales throughput on demand — so your Black Friday campaign launches on time, every time.

Burst Throughput by Plan

Standard50,000 msgs/hr
Business200,000 msgs/hr
Enterprise500,000 msgs/hr
Dedicated Burst1,000,000+ msgs/hr

SMS vs Other Channels

SMS Open Rate98%
Email Open Rate20%
Push Notification CTR4–8%
SMS Read Within 3 Mins90%
Abandoned Cart Recovery (SMS)15–25%
Abandoned Cart Recovery (Email)3–5%
"We switched from our previous SMS provider before Black Friday — SBS TELECOM handled 800,000 messages in under an hour with zero failures. The Sender ID setup in the UK, Germany, and UAE was seamless. Our abandoned cart campaign now converts at 22%."
— Head of CRM & Retention, UK Fashion eCommerce Brand
Volume-Based Pricing

Ready to Scale Your SMS Channel?

Tell us your monthly volume and target markets. We will provide a competitive per-message rate — and we actively beat your current provider's pricing.

Get Volume Pricing Talk to Sales